Celebrating Osler’s health care heroes

There’s no I in TEAM. This old saying rings true for our clinical teams at Osler. We have an incredible roster of clinicians at Osler and this month is the time when we turn the spotlight on them to celebrate the tremendous work they do.

Our Docs Rock!


On May 1 we marked Ontario Doctor’s Day, which is an opportunity to celebrate the work of the 850 physicians who provide care at Osler. They are passionate about the work they do and make a real difference in the lives of patients and families in the community. From providing life-saving diagnoses, innovative care close to home and improving the overall health and wellbeing of those we serve, Osler’s physicians are truly going above and beyond to provide the best possible care to patients at our hospitals and in the community.

Last year, we created a Physician Wall of Distinction at each site to recognize the achievements of these valuable members of Osler’s team. You can view it at BCH on the wall outside of Auditorium by the Cafeteria and at EGH on the first floor across from Tim Hortons. Each year we will add the names of more amazing physicians who embody the spirit of Osler.

Our Nurses are Superstars!


We’re also celebrating our incredible nurses during National Nursing Week from May 9 to 13, with a number of activities and events that will take place at Brampton Civic and Etobicoke General – including breakfasts and a showcase of nursing at Osler. As Osler’s highest member team by far, our nurses are often at the forefront of patient care and I believe that when measured against their nursing peers at other hospitals, they are second to none.

Nursing Week is a powerful reminder of their impact on the lives of patients and families, our communities and on all of us. By providing compassionate care in all situations, they truly are with patients every step of the way!

Three Cheers for our Volunteers!


In addition to the many achievements of our staff and physicians, Osler’s volunteers also play a vital role in shaping the health care experience at Osler and delivering on our Vision. We recently celebrated our incredible team of 1,000+ volunteers who go beyond every single day to support patient-inspired health care at Osler during National Volunteer Week.

Want to know how our volunteers make a difference? Check out a recent Facebook post featuring a stellar member of our Volunteer Feeding program on Facebook. Julie Weare’s story of why she’s giving back to her hospital is truly inspiring and reminds me of how fortunate we are to have the support of people like her.

Over the past few months we’ve celebrated the hard work of the many unsung heroes who deliver or help support patient-inspired care each day. Our clerical associates, children’s mental health workers, palliative and supportive care program, and medical laboratory teams are just a small sampling of staff that go beyond every day for our patients. We all appreciate the unwavering dedication of the physicians, nurses, staff and volunteers who provide patient care to all we serve. THANK YOU for all that you do!

Share the

We want to hear about your experiences with Osler’s stellar team of health care professionals. Give us a five-star rating on Facebook, like one of our posts or send a shout out to someone who made a difference in your care on Twitter using #DocsRock2016 or #NursesRule2016. We can’t wait to hear from you!

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Douglas Adams, author, The Hitchhiker’s Guide to the Galaxy

I get invited to speak at a number of dinners and events each year. While each event is special in its own way, I find those that celebrate Osler’s incredible staff, physicians and volunteers to be some of the most rewarding.

Recently, Osler held three celebrations to honour members of the Osler family who have dedicated years, and decades, to providing patient-inspired care to the communities we serve.

  • More than 1,000 staff and physicians who have dedicated five to 45 years of their careers to Osler were recognized at our annual Long Service Awards They are a big part of why we have been named one of the Greater Toronto Area’s Top Employers for four years running!
  • The Carillion Long Service Awards celebrated 140 staff for their five to 40 commitments to creating an environment where high-quality health care can take place. Attendees were also treated to performances by a guitarist, steel pan drummer and a dance troupe as we marked the beginning of Diwali.
  • At the Osler Volunteer Association Long Service Awards, we honoured the contributions of Osler volunteers including six remarkable women who have shared their time with Osler for more than 50 years! All of our volunteers make a huge contribution to Osler and we can’t thank them enough for their time, energy and commitment.

“Without leaps of imagination, or dreaming, we lose the excitement of possibilities. Dreaming, after all, is a form of planning.” – Gloria Steinem

The journey from dream to reality can be a long road but there are many opportunities to celebrate successes along the way. Last week we had a lot to celebrate at Osler, starting with two big announcements about the redevelopment of our hospital sites.

The Honourable Deb Matthews, Ontario’s Minister of Health and Long-Term Care visited Etobicoke General Hospital to tour our renovated Day Surgery unit and to talk about the tremendous progress the hospital is making in its redevelopment journey – particularly on our plans to construct a new four-storey wing. Strong support of government partners is extremely important and demonstrates a commitment to working with us to press forward with our exciting redevelopment plans.

Osler is moving full steam ahead with renovation and expansion activities at Etobicoke General. We are working with Stantec Architecture to finalize details on a contract that will see us work with them on the planning and design of the new four-storey wing. Stantec Architecture will help us to create the plan for what the actual clinical space will look like and how it will function – as well as help to form the RFP that we will send to bid teams once we arrive at that phase of the project. Preparations for the next phase of the project are also underway to get the facility ready for construction of the new wing.

We also moved closer to breaking ground on the new Peel Memorial Centre for Integrated Health and Wellness with the announcement of Plenary Health as the team chosen to build, design, finance and maintain the new facility. Following an extensive evaluation process led by Infrastructure Ontario (IO), Plenary Health came out on top and we will work with IO over the next two months to finalize contract details.

Our busy week wouldn’t be complete without a social media master, a tech expert and a student walking into the atrium at Brampton Civic Hospital. It sounds like the beginning of a bad joke but this really was the scene when we announced the winner of our Kiss My App mobile app contest during a star-studded award ceremony.

Atinderpal Singh Multani was named the winner of a $10,000 grand prize and unveiled his winning app – HosNav. The app’s approach to wayfinding, emergency department (ED) wait time checking and diagnostic imaging prep will help to transform the Osler hospital experience by providing better, more personalized service for patients and families.

Star power was provided by special guests Evan Hadfield, the man behind his father Chris Hadfield’s astronomical social media campaign, and Marc Saltzman, tech expert and host of Gear Guide, who were on hand to announce the winner.

It was an incredible event so check out our Facebook photo gallery if you missed it! More information about the HosNav app will be available in the time ahead as we prepare to make the app available in June.

Giving back

“To know even one life has breathed easier because you have lived. This is to have succeeded.”Ralph Waldo Emerson

There are many ways to make a difference in a person’s life and it is those who give without seeking recognition that often make the greatest impact.

Earlier last week, I had the privilege of celebrating more than 1,100 volunteers that so freely give their time and talents to Osler at our annual volunteer recognition dinner.

Volunteers are among the first people to greet patients, families and visitors as they walk though our doors. Their interactions can create a positive impact that lasts long after patients return home.

RuthSharpeFor many volunteers, their commitment to Osler is long-term. While some have given years, and many others decades, to making a difference to patients, there was one special volunteer who stood out. It was my honour to help present Ruth Sharpe with her 50 year service pin. Her contributions to Osler’s hospitals, the Foundation and to improving patient care over the years have been, and continue to be, immeasurable.