We’re (almost) on the move to Peel Memorial!

This week’s guest blogger is Ann Ford, Joint VP of Facilities, Redevelopment & IT

In just a few short months Osler will receive the keys to our new Peel Memorial Centre for Integrated Health and Wellness (Peel Memorial), setting in motion the final steps towards opening its doors to the community in early 2017!

As we count down to the opening of this brand new facility, construction crews are busy completing all the finishing work and PCL, the contractor, is checking over every inch of the facility to make sure everything is perfect.

While our focus over the last two years has been on construction, we are now turning our attention to ensuring our community is informed about the programs and services that will be offered at Peel Memorial, and educated about the new Urgent Care Centre (slated to open in early 2017) – and when to use it.

We have launched a comprehensive communications/public awareness campaign to help spread this important news. Over the coming months, watch for articles in local papers, videos and photos online and through social media, and information brochures and hand-outs. All these approaches will help you learn more about Peel Memorial and the important role it will play in supporting health and wellness. We’ll also be holding events in late fall and early winter to showcase the new facility – stay tuned for details! In the meantime, watch my Ask Ann video for a peek inside Peel Memorial to see how work is progressing:

Steady progress at Etobicoke General

We broke ground on the new wing  and Ancillary Services Building at Etobicoke General in late June and there’s been plenty of activity onsite ever since. We’re continuing to set the stage for the ongoing construction of these new buildings, which means we’re making temporary changes to parking and traffic flow throughout the site. We want to ensure patients and visitors have safe and easy access to the hospital, so here’s what can be expected from now until late fall:

  • Parking Lot D – Patient and visitor parking will be reduced in the north visitor parking lot. Once the lot is full, patients and visitors will be directed to park in Lot K, located on the east side of the site.
  • Parking Lot K – Additional parking for patients and visitors will be added to Lot K. These additional parking spots will help ease the reduction in parking spaces in Lot D.
  • Pay and display parking – To accommodate these changes, all patient parking will be converted to “pay and display.” The staff lot and on-call lot will remain controlled access.

Signs will be posted on the site to reflect these changes and to help direct patients, visitors, staff, physicians and volunteers, as appropriate.

We are doing everything possible to minimize the impact of these parking changes on patients, visitors, staff, physicians and volunteers and appreciate your patience as we work to accommodate construction as we continue to build Etobicoke General!

Osler’s AGM was a ‘ground breaking’ event

Over the past year, we’ve celebrated a number of incredible achievements at Osler and this week is no exception. These new milestones are in addition to the amazing work that our teams do every day in providing care and treatment through the millions of patient interactions we encountered this year.

Clearly, there has been a whirlwind of activity at Osler over the past few months and we’re just getting started. On June 28 we were thrilled to once again welcome The Honourable Eric Hoskins, Minister of Health and Long-Term Care, to Etobicoke General as we reach another milestone in our redevelopment journey.

We kicked off our Annual General Meeting (AGM) with a celebration of our redevelopment progress and broke ground on our new four-storey wing. After expressing his excitement for the future of health care in our community, Minister Hoskins donned a hard hat and picked up a shovel to officially mark the start of construction. He was joined by Dr. Shafiq Qaadri, MPP for Etobicoke-North (Etobicoke General’s riding), Yvan Baker, MPP for Etobicoke-Centre, and a number of local, provincial and federal dignitaries to dig in and make history.

For many patients, Etobicoke has been their first and only entrance into Canada’s health care system. Our community relies on the patient-inspired care and innovation Etobicoke General continues to provide. Having support from all levels of government, and across the health care community means that we will be able to continue to provide patient-inspired health care now and well into the future. Expanding Etobicoke General is just one way we’re doing it.

At our AGM following the redevelopment celebration, the Osler Board of Directors welcomed Vanita Varma as the new Board Chair and bid farewell to outgoing Chair John Davies, Vice Chair Neil Davis and Dr. Rajiv Gupta, an ex-officio member of the Board and former President of the Etobicoke Professional Staff Association. I’ve had the privilege of working alongside these men who have been instrumental in moving Osler forward and have no doubt that the positive impacts of their participation will be felt for years to come. John is also the deserving recipient of this year’s Kay Blair Community Service Award, underscoring his dedication and commitment to serving the needs of Osler’s community, patients and families with compassion, kindness and understanding.

I had the pleasure of introducing Cauis Dobson and Jacob Luxton, students from Grey Highlands Secondary School in Flesherton, as the winners of our third national student app contest. These two young stars developed Emerg. Master, a gaming app that includes characters in both Headwaters and Osler emergency departments and offers detailed information about how the hospitals connect patients with community care. The app is now available for download on Android devices from Google Play. Congratulations Caius and Jacob!

We also unveiled our 2015-16 Annual Report, which highlights the amazing things that happen at Osler each and every day to provide patient-inspired health care without boundaries. None of what we do would be possible without the commitment of Osler’s talented staff, physicians and volunteers. I invite you to experience a day in the life of Osler by viewing our report online at OslerReport2015.com.

There was no shortage of excitement in the weeks leading up to our AGM. We celebrated our first-ever Interprofessional Recognition Week from June 13-17, acknowledging the exemplary work performed by individual professionals and clinical teams. Our annual Staff Appreciation BBQs also took place at each site as one of many ways we thank our dedicated staff, physicians and volunteers for going beyond every day.

Keeping it 100 with our ABP and QIP

I’ve been hearing the phrase “Keep it 100” a lot lately. It’s an expression that embodies what is means to stay true to your values. We use two important tools to help keep Osler 100: our Annual Business Plan (ABP) and Quality Improvement Plan (QIP).

This year we created our first-ever joint ABP with our partners at the Central West Community Care Access Centre (CCAC) and Headwaters Health Care Centre (Headwaters). Over the past two years we’ve been working together to improve the delivery of health care across the Central West region and collaborating on our ABP is the next natural step in our journey.

Our ABP allows us to reflect on our achievements of the past 12 months and outlines where we will focus our energy in the coming year. We’ve aligned our ABP to a set of five common pillars – People, Service Quality, Clinical Quality, Efficiency and Growth – that will guide our work so each organization can achieve their individual strategic and clinical objectives to bring positive change to health care in our region.

The list of our achievements is extensive, so here’s a snapshot of highlights from the past year:

  • We’re better supporting the needs of patients and families through our new Emergency Department Patient Experience Program.
  • We’re part of a new regional Hospital to Home program that provides better support to patients as they return home after discharge.
  • We reached construction milestones by “topping off” at Peel Memorial, bringing us closer to opening our doors in 2017, and naming the team that will build Etobicoke General’s new wing.
  • We brought world-class care closer to home by performing our first-ever endovascular aneurysm repair (EVAR) surgery as part Osler’s innovative Vascular and Endovascular Program.
  • We lead our first successful mission to India in search of clinical partnerships as part of our Global Health Program.

For the second year in a row, we created a joint QIP with our partners at the Central West CCAC and Headwaters. This plan harmonizes our efforts to improve the quality of care across local and provincial health care systems. Osler staff and physicians have worked incredibly hard over the past year to achieve some excellent results:

  • We exceeded our individual Alternate Level of Care (ALC) targets, which helped the Central West LHIN achieve the lowest ALC rate in Ontario – 5.6 per cent compared to the provincial rate of 14.75 per cent.
  • We reduced our readmission rates to less than 30 days and maintain a C. Difficile rate of 0.16 per 1000 patients, which is below the target of 0.30 set by the Ministry of Health and Long-Term Care.
  • We worked closely with patients and families to shape the care experience through advisory councils, satisfaction surveys throughout the health care journey and thousands of post-discharge phone calls through our regional call centre.

I’m extremely proud of all that we have achieved over the past year and am looking forward to putting the wheels in motion on our new ABP and QIP. I know that at this time next year we’ll have even more great news to share.

Your sneak peek inside the new Peel Memorial

This week’s guest blog is from Ann Ford, Joint VP, Facilities and Redevelopment

If you’ve been following Matt’s blog, you’ve likely seen some updates from me on the incredible redevelopment progress at Peel Memorial and Etobicoke General. You’ve no doubt seen what the new Peel Memorial will look like on the outside. Now, we’re ready to unveil how the inside will look.

This past week, Osler staff, physicians and volunteers were invited to take a tour through a perfectly-scaled model of some key activity areas inside the new Peel Memorial at two special Open House events in our very own mock up space. There are plenty of reasons why we go through the trouble to mock up spaces before putting them into action.

  • We want to make sure we plan spaces that work by making sure they are accessible for patients and staff, and the right size to hold all of the equipment and furnishings needed;
  • We need staff to get a feel for their new workspaces so that they can identify any issues and suggest changes well in advance;
  • We want to envision how patients will move through these areas so we can be sure it is comfortable for them; and,
  • We want to avoid any costly mistakes and ensure the new Peel Memorial is the very best it can be!

There was great excitement in the room as people made their way through the spaces and engaged with members of our redevelopment team to learn more about each area and have their questions answered. The feedback we receive will help us refine our designs to ensure they are the best possible spaces for staff, patients and families.

PeelCubicles PeelOR PeelUnitDesks

The past few months have brought plenty of progress to Etobicoke General as well. As we continue to evaluate proposals to build the planned four-storey wing and Ancillary Services Building (ASB), we have begun to prepare the site through our Early Works project. This involves refurbishing our heating and cooling plants, upgrading the normal and emergency power distribution systems, providing structural modifications to support the mechanical system upgrades, and providing integrated building systems connections for the new addition.

There will be some exciting announcements made in the coming months about the growth at Etobicoke General so stay tuned. We look forward to keeping you posted on our progress!

Why we <3 our hospitals

Osler hospitals provide incredible care to members of the Brampton, Etobicoke and surrounding communities. Our staff, physicians and volunteers are passionate about providing patient-inspired care and are generous supporters of Osler Foundation.

In June, we learned that the Employee Giving Committee pledged $1 million to Osler Foundation on behalf of Osler staff in support of redevelopment initiatives at our three hospital sites. This pledge will be matched dollar-for-dollar by Orlando Corporation’s $15 Million Matching Challenge, which means that $2 million will be raised to support exceptional patient care at Osler!


If you’ve been following my blog, you know that we have made great progress in renewing and expanding our facilities. As we continue to grow, we will need the support of the entire Osler community.

At the recent “topping off” celebration at Peel Memorial, Osler Foundation received the single largest donation to support the new facility to date. Brampton businessman Sajjad Ebrahim and his family announced a gift of $2.5 million, which will also be matched by Orlando Corporation.

There are hundreds of reasons why we love our hospitals, and there are just as many reasons why you should too. For example:

  • We’re providing access to health care programs and services that are most needed in the community.
  • We’re creating healing spaces for those we serve through our redevelopment efforts at all of our hospital sites.
  • We’re collaborating with our community health care partners in bold, new ways to ensure patients receive the right care, in the right place, at the right time, and from the right provider.

Donations to Osler don’t just support redevelopment projects. They enable us to acquire equipment and technology that help to deliver exceptional patient care, like our new humanoid robot named MEDiTM that will soon be used to comfort young patients at Osler hospitals.

There are many ways to get involved and show your support for Osler hospitals. In addition to the exciting summer events happening in the community, we announced the star-studded lineup that includes Blue Rodeo and Natalie MacMaster for our One Night. Two Shows. Three Hospitals. Benefit Concert on November 21. It’s my pleasure to attend this event each year and it is definitely one event that you won’t want to miss!

Do you support Osler Foundation? Tell us why you <3 Osler hospitals in the comments.

We’ve reached new heights at Peel Memorial – literally!

This week we celebrated ‘Topping off’ at the Peel Memorial site, a momentous milestone in any construction project and certainly a significant and exciting one for Osler and its community.

Topping off is recognized when the full height of the building is reached and the ‘ceremony’ is an age-old tradition that dates back to the days of the Vikings from Scandinavia, prominently featuring an evergreen tree. While it may sound strange, this meaningful custom is a goodwill gesture for the safe completion of construction and is said to ‘bring life into the building’. It is seen as a positive omen to all those involved in its construction.


During Thursday’s event, we also had an opportunity to celebrate a $2.5 million donation – a gift to Osler Foundation from Mr. Sajjad Ebrahim and family. This is the single, largest gift from a family to health care in Brampton to date. The Ebrahim family’s gift will be matched by Orlando Corporation’s $15M Matching Challenge, resulting in $5M for Peel Memorial. We are grateful for this generous gift that will help ensure the community continues to have access to great health care, close to home.

We’re also reaching new milestones at Etobicoke General. To prepare the existing building for expansion, we’re set to begin a series of Early Works projects to upgrade many of our mechanical systems later this summer. In the meantime, we’re wrapping up the parking upgrades to the east of the building as we continue the design consultation process with the three teams selected to bid on constructing the new four-storey wing.

There is so much to look forward to as we work to change the face of Osler and positively impact the delivery of health care in the communities we serve. We will keep you up to date with each new milestone!

New funding will help Etobicoke General will bring care closer to home

Etobicoke General Hospital is busy on the best of days and when special guests stop by, the pace picks up even more.

On Monday the Honourable Eric Hoskins, Ontario Minister of Health and Long-Term Care, visited Etobicoke General with local MPPs Yvan Baker (MPP Etobicoke-Centre) and Peter Milczyn (MPP Etobicoke-Lakeshore) to make an important announcement about expanded health care services in our community.

Osler will receive funding for a new satellite dialysis centre at Etobicoke General. This means great things for the community. Not only will Osler be able to offer access to 36 new dialysis stations for life-sustaining treatments and patient training for at-home dialysis, it will also enable us to provide care closer to home for patients living with Chronic Kidney Disease (CKD).

While the satellite dialysis centre will be operated at Etobicoke General, it will be jointly used by Osler and our partners at Humber River Hospital. This new partnership will help put people and patients first while relieving pressure on existing kidney care programs at Osler and Humber River Hospital.

We heard first-hand how this announcement will change the way we provide access to care for patients like Robert Johnstone, who travels from his home in Etobicoke to Brampton Civic Hospital three times a week for dialysis. By receiving treatment closer to home, Robert and his wife Linda will spend significantly less time travelling between appointments, experience less stress and have a better quality of life.

Osler is the Regional CKD Program for the Central West Local Health Integration Network (LHIN), one of 26 Regional CKD programs in Ontario. With more than 72,000 visits to Osler’s renal clinic in 2013-14 alone, we are one of the fastest growing regional programs and this distinction, coupled with new funding from the province, reinforces our position as a health care leader for kidney care in Ontario.

The satellite dialysis centre will occupy 27,000 square feet of a new Ancillary Services Building, which is the part of first phase of the renewal and expansion of Etobicoke General. While the opening of the facility is still a few years away, this commitment from the province is a clear indication of its continued support that will help shape the future of the hospital and the community it serves.

While it may not feel like spring just yet, we welcomed it with open arms at our Holi Gala on Friday evening in support of Osler Foundation. All 750 guests enjoyed spectacular musical and dance performances, feasted on flavourful Indian dishes, and rubbed elbows with special guests. Thanks to you we raised more than $160,000, which will be generously matched dollar-for-dollar by Orlando Corporation as part of its $15 Million Matching Challenge to support the redevelopment projects at Osler’s three hospitals.

Relive the excitement, or see it for the first time, by checking out our photo gallery from Friday night!