Facing off against ‘dragons’ in the ED

We recently celebrated a number of professional practice days at Osler but there is one special shout out I need to make. May 19 was Personal Support Worker (PSW) day and it was a remarkable one for Osler PSW Carolynne Haynes. She received the inaugural PSW of the Year award by the Ontario Council of Hospital Unions/CUPE (OCHU). As a person who is a “passionate and loving care provider with an infectious and warm personality [who] goes that extra mile on a daily basis” she is a deserving honouree. Congratulations on this incredible achievement!

Recently, Osler’s Emergency Department (ED) came up with a new name for their unit: the Dragon’s Den.

Based on the popular television show, the ED team created a “Dragon’s Den” and invited frontline staff from Brampton Civic’s ED to pitch their ideas on how to improve and enhance their department. They invited me to join two clinical leaders, Kim Maas-O’Hearn, Clinical Services Manager of Emergency Medicine and Dr. Tamara Wallington, Corporate Medical Director of Quality and Safety, to channel our inner dragons on the judging panel.

The teams with the top five pitches – as voted on by ED staff and physicians – will each receive $5,000 to implement their ideas from the physicians in the BCH ED.

Sixteen teams presented their ideas before an encouraging and vocal crowd of ED nurses, physicians and support staff – some coming off night shifts and others coming in on their days off – in Brampton Civic’s Auditorium. The pitches covered all aspects of the department – from improving the experience of the ED’s hallway patients to streamlining processes in different areas of the ED, and from new methods of combatting burnout to innovative team training and simulation sessions.

After each presentation, the dragons fired questions at the teams to learn more about how they will spend the money, how feasible it is to maintain the idea once implemented, and what other organizations have successfully used similar ideas.

The voice of Osler’s staff is powerful. They are the people who work in these environments every day and know the challenges of their departments better than anyone else. Our Dragon’s Den was a fun, innovative and simple way of challenging staff to think outside the box and really engage them in shaping the future of ED operations.

Sonam Bhojani, an RN in the ED, agrees: “I think we’re probably the best resource [we] have, being frontline staff. It’s great that [we] are asked to bring forward our thoughts about how we feel the department can function better.”

In the coming weeks, we’ll turn it back to the ED staff and physicians and ask them to vote for their favourite pitches. Winning ideas will be announced later this month.

While this event was exclusive to Brampton Civic, improvements are also happening at Etobicoke General. The Ambulatory Treatment Centre (ATC) has been redesigned into “see and treat” zones to create a more orderly process for patient flow and two new treatment rooms have been added to the Fast Track zone to expedite care. Osler will also be piloting ED Wait Time Cards in the coming months among patients requiring non-urgent care.

Celebrating Osler’s health care heroes

There’s no I in TEAM. This old saying rings true for our clinical teams at Osler. We have an incredible roster of clinicians at Osler and this month is the time when we turn the spotlight on them to celebrate the tremendous work they do.

Our Docs Rock!


On May 1 we marked Ontario Doctor’s Day, which is an opportunity to celebrate the work of the 850 physicians who provide care at Osler. They are passionate about the work they do and make a real difference in the lives of patients and families in the community. From providing life-saving diagnoses, innovative care close to home and improving the overall health and wellbeing of those we serve, Osler’s physicians are truly going above and beyond to provide the best possible care to patients at our hospitals and in the community.

Last year, we created a Physician Wall of Distinction at each site to recognize the achievements of these valuable members of Osler’s team. You can view it at BCH on the wall outside of Auditorium by the Cafeteria and at EGH on the first floor across from Tim Hortons. Each year we will add the names of more amazing physicians who embody the spirit of Osler.

Our Nurses are Superstars!


We’re also celebrating our incredible nurses during National Nursing Week from May 9 to 13, with a number of activities and events that will take place at Brampton Civic and Etobicoke General – including breakfasts and a showcase of nursing at Osler. As Osler’s highest member team by far, our nurses are often at the forefront of patient care and I believe that when measured against their nursing peers at other hospitals, they are second to none.

Nursing Week is a powerful reminder of their impact on the lives of patients and families, our communities and on all of us. By providing compassionate care in all situations, they truly are with patients every step of the way!

Three Cheers for our Volunteers!


In addition to the many achievements of our staff and physicians, Osler’s volunteers also play a vital role in shaping the health care experience at Osler and delivering on our Vision. We recently celebrated our incredible team of 1,000+ volunteers who go beyond every single day to support patient-inspired health care at Osler during National Volunteer Week.

Want to know how our volunteers make a difference? Check out a recent Facebook post featuring a stellar member of our Volunteer Feeding program on Facebook. Julie Weare’s story of why she’s giving back to her hospital is truly inspiring and reminds me of how fortunate we are to have the support of people like her.

Over the past few months we’ve celebrated the hard work of the many unsung heroes who deliver or help support patient-inspired care each day. Our clerical associates, children’s mental health workers, palliative and supportive care program, and medical laboratory teams are just a small sampling of staff that go beyond every day for our patients. We all appreciate the unwavering dedication of the physicians, nurses, staff and volunteers who provide patient care to all we serve. THANK YOU for all that you do!

Share the

We want to hear about your experiences with Osler’s stellar team of health care professionals. Give us a five-star rating on Facebook, like one of our posts or send a shout out to someone who made a difference in your care on Twitter using #DocsRock2016 or #NursesRule2016. We can’t wait to hear from you!

Three Cheers for Osler’s Doctors and Nurses!

As one of Osler’s biggest supporters, I take great pride in celebrating the fantastic team of physicians, nurses and health care professionals who go beyond the ordinary to perform extraordinary feats every single day. This month we are embracing the opportunity to highlight the tremendous clinical team we have at Osler.

Say it Loud and Proud: Our Docs Rock

On May 1 we marked Ontario Doctor’s Day, which celebrates the work of the province’s 27,000 physicians. Osler’s doctors work hard to maintain the health of patients and families across our region. As thought leaders and health care champions within the community, Osler’s physicians are helping to evolve the health care system to improve access to care and ensure that our system is effective, efficient and sustainable for the future.

In the coming weeks, we will be celebrating the contributions of Osler physicians with the unveiling of a Physician Wall of Distinction at Brampton Civic and Etobicoke General Hospitals. These ceremonies will include the presentation of inaugural Philanthropy Awards from Osler Foundation, which recognize Osler physicians who have gone beyond to support our hospitals.

Osler Nurses: With You Every Step of the Way

Osler will celebrate our incredible nurses during National Nursing Week, May 11 to 17, with a number of activities and events that will take place at Brampton Civic and Etobicoke General.

Nurses are often at the forefront of patient care and I believe that Osler’s nurses are second to none. While I may be a little biased, the honours and awards collected by this group makes it clear that I’m not the only one who thinks so:

  • Osler ICU nurses have received BARD Excellence Awards for the past two years
  • Four Osler nurses carry a prestigious designation from the de Souza Institute (and only 11 nurses in Ontario have a de Souza designation!)
  • Individual nurses and nursing teams from across Osler are nominated by their peers each year for Nursing Awards of Excellence

From the front lines to the back office, everyone at Osler appreciates the unwavering dedication of the physicians, nurses and health care professionals who provide patient care to the communities we serve. Beyond your commitment to exceptional patient care, you show just how much you “♥ your hospital” through your steadfast support of Osler Foundation. THANK YOU for all that you do!

Celebrate with Us!

Again this year, we want to hear about your experiences with Osler’s stellar team of health care professionals. Give us a five-star rating on Facebook or send a shout out to someone who made a difference in your care on Twitter using #DocsRock or #NursesRule. We can’t wait to hear from you!

“How important it is for us to recognize and celebrate our heroes and she-roes!” – Maya Angelou

One the best parts of my job as CEO is getting the opportunity to recognize the incredible health care professionals dedicated to providing patient-inspired health care at Osler.

On May 1 we celebrated the positive difference Osler physicians make in the lives of patients and their families on Ontario Doctor’s Day. We believe our physicians are the best there is and we can’t thank them enough for their commitment, dedication and contributions to providing unparalleled health care in the communities we serve.

While they have a full plate at Osler, many aren’t content to simply provide patient care within our walls. Our physicians are leading committees, participating on boards and acting as health care champions within the community to truly embody the spirit of going beyond.


We can’t celebrate Osler’s physicians without recognizing Dr. Ian Smith. After 10 successful years, Dr. Smith ended his tenure as Chief of Staff to return to his surgical practice at Osler. Last week many staff, physicians and volunteers turned out to thank Dr. Smith for his years of leadership at afternoon teas held at Brampton Civic and Etobicoke General.

Recognition at Osler doesn’t stop with physicians as next week Osler will join hospitals across Canada to celebrate National Nursing Week. We have more nurses at Osler than any other group of health care professionals and Nursing Week serves as a powerful reminder of their impact on the lives of patients and families, our communities and on all of us.

Nurses are often at the forefront of patient care and they will continue to play an important role in leading the way forward on our journey to transform health care in our region. I’m sure I’m not alone when I say thank you!

We’re extremely fortunate to have such a diverse and impressive group of professionals at Osler. From the frontlines to the back offices we are all working together to provide patient-inspired health care without boundaries.

I invite you to take a moment to celebrate Osler’s dedicated team of health care professionals by sharing your experiences on Facebook or giving a shout out to someone who made a difference in your care on Twitter using #thanksOsler.

The holiday surge

“Prepare for the unknown by studying how others in the past have coped with the unforeseeable and the unpredictable.”General George S. Patton

Happy New Year! Between the pre-holiday ice storm and a lingering deep freeze, I hope you had an opportunity to stay warm and share some quality time with loved ones over the holiday season.

We’ve seen a lot of action inside our hospitals as the New Year roared in.

Over the last two weeks, we saw an increased number of patients coming to Brampton Civic and Etobicoke General Hospitals. Reduced hours in physician clinics, less availability of community resources, extra stress and activities over the holiday season are some of the many factors that cause the community to rely more heavily on our hospitals.

As one of the busiest EDs in Ontario, Osler saw more than 194,000 patients come through our doors last year. EDs are often the first place patients turn when they are looking for care but we also saw a surge in inpatient activity as a number of patients who began their Osler journey in the ED and were admitted into the acute care units during this time.

Osler staff, physicians and volunteers did an incredible job of providing timely, patient-inspired health care to all patients and their families during this busy time. Spending holiday time supporting the health care needs of the community is the definition of going beyond.

Looking at numbers from last year, we expected to be busier than normal over the holidays so we took a page from General Patton’s playbook to prepare. We started planning early on for this year’s surge to ensure we were well positioned to provide safe, quality health care over the holidays.

While these measures helped to remove some of the pressure, we also relied on you to do your part. Many of you sought information on our website and on Facebook to help you assess your health care options over the holidays so you can get the right care, in the right place, at the right time.

Please continue to visit our website, follow us on Twitter and like us on Facebook to get the latest information about Osler’s initiatives and ongoing service improvement efforts across Osler.

Take a swing for Etobicoke General

Golf has fast become a very popular pastime. Even fair-weather golfers are hitting their mid-season form and looking to test their game. It doesn’t matter if you’re a seasoned pro or need a little more time at the tee; the annual Etobicoke Invitational is a chance to hit the links for Etobicoke General Hospital (EGH).

With plans  to add a new building on the west side of EGH to house our ED, CCU and ICU in 2016, funds raised  at this year’s event are more important than ever.

The event is being hosted by one of the finest courses in the GTA – The Summit Golf Club in Richmond Hill. Foursomes are still available for the Etobicoke Invitational golf tournament happening on Monday, August 19.

With a mix of Osler staff and community supporters, it’s going to be a great gathering on one of the finest courses in the GTA. Hole-In-One Sponsor, Queensway Audi, is giving everyone a great incentive to put in some time at the driving range before the event!

Tournament organizers suggest packing a few extra balls — the 4th hole has a water hazard off the tee and is a popular spot to put your ball in the drink!

CAUGHT ON VIDEO: Going Beyond! One of Osler’s own, Dr. Shawn Kao, is dedicated to the health of our littlest patients AND gives generously of his time to Osler Foundation. Have you seen our new video promoting the Etobicoke Invitational golf tournament? Great swing, Dr. Kao!

Celebrating Osler Physicians

physicians dayEvery day at Osler, we see physicians making a difference in the lives of patients.

Yesterday was Ontario Physician’s Day and a great chance for us to recognize all our physicians for their dedication to patients and the ways they contribute personally and professionally to Osler’s vision of Patient-inspired health care without boundaries.

We’re extremely fortunate to have such a diverse and impressive group of professionals at Osler. As Ontario’s largest community hospital, we believe we attract the very best to serve our communities. We are proud of what they do for patients and their families. And, we are grateful for their leadership on Boards and committees and their participation in key initiatives right across Osler’s system, including support of the Foundation. Their involvement in health care extends beyond our hospitals as well – initiatives and occasions for expert opinion and professional insight put them at the table discussing matters which are transforming health care today and well into the future.

We can all celebrate physicians by taking a moment today to say Thank You for their commitment to exemplary health care.