It’s no secret that Osler is a busy place. But did you know that when we add up all of our patient visits, diagnostic imaging and laboratory tests, Osler can have more than 5.3 million patient interactions in a single year?
That staggering number is one of the many reasons that an exceptional patient experience is so important. We’ve done a lot over the past year to focus our energy on the patient experience – and it remains an important part of everything we do.
Our 2016-17 Annual Business Plan highlights some of the patient-focused initiatives we’ll be working on, such as:
- Creating a regional Patient Experience and Patient/Family Engagement Plan to truly embed the voice of patients and families in care, organizational design and decision-making
- Improving communication between patients and health care providers using technology
- Continuing to collaborate with clinical partners to support the needs of more complex patients
Every encounter at Osler is part of the patient experience. Our dedicated team of staff, physicians and volunteers play a vital role in providing a positive patient experience every day – and for that I can’t thank you enough!
Speaking of the patient experience, Osler is making an impact through organ donation. April was Be a Donor month and over the past year we have continued to partner with Trillium Gift of Life Network (TGLN) to help give hope to approximately 1,600 Ontarians waiting for a life-saving organ transplant.
And, we are seeing significant success in promoting organ transplants thanks to the dedication and commitment of our team. With more than 20 organ donors in 2015, Osler had the highest number of organ donations in the Greater Toronto Area and the third highest overall number of donations in the province. We couldn’t achieve this without a dedicated multi-disciplinary clinical team specializing in a careful and respectful approach to organ and tissue donation.
We’re continuing the conversation about the importance of organ and tissue donation and encouraging Osler staff, physicians, volunteers and members of the community to register as donors. Learn the facts about organ donation in Canada and remember, you can help save up to eight lives.