High patient volumes are the new normal for us and each year we anticipate a 10 per cent increase in activity during the festive season during our annual holiday surge.
Last year, we set a record with 455 patients visiting the emergency department (ED) at Brampton Civic on Boxing Day. This was more than any other hospital in Ontario. Etobicoke General also saw significant volumes that peaked at 242 patient visits to the ED in a single day. By the end of the two week surge period we provided care to nearly 24,000 patients in our EDs, inpatient units and outpatient clinics.
Our amazing teams clearly have their work cut out for them at this time of year and we’re once again working hard to prepare for this annual increase in patient volumes.
What is Osler doing to help manage more patients?
In addition to creating waves in the ED, the surge has a ripple effect that quickly spreads to other parts of the hospital. We’ve put a number of measures in place to help get us ready, including:
- Working with our partners at Central West CCAC and Headwaters, as well as EMS and Peel Public Health, to plan a united approach to care;
- Using programs like Hospital to Home (H2H) to provide care in non-acute settings when possible;
- Flexing our bed capacity to better align with demand and to respond to patient need;
- Monitoring daily patient volumes and holding “command centre” meetings to strategize around the best way to move patients through the hospital;
- Communicating with health care providers in the community to encourage the delivery of services without interruption; and,
- Making sure our teams are staffed up and ready to act when we need them.
At the end of the day, our success during the surge comes down to the incredible teams of people who spend their holidays helping others. Thank you for your support and cooperation as we head into this busier than normal time!
How can patients prepare for the holiday season?
Patients and families also have a part to play in staying healthy over the holidays. A few simple ways include getting vaccinated against the flu to reduce the risk of catching or spreading the virus and knowing the health care options before coming to the ED to avoid the wait.
We’ve posted important information on Osler’s website, our Facebook page and Twitter feed to help educate patients about their health care options to receive the right care, in the right place this holiday season. This month’s Live Well with Osler topic also provides some helpful tips for how patients can stay healthy and happy during this most wonderful time of the year.
Happy holidays from Osler!
To cap off the year, we decided to have a little fun with our traditional holiday message. We asked teams at each site to take part in a festive Mannequin Challenge, a meme taking the Internet by storm, and boy did they deliver. Take a look – you may see some familiar faces!
This will be my last blog of 2016. On behalf of the entire Osler family, I wish you and your family a wonderful holiday season!