Getting to the heart of patient experience

At Osler, how patients experience their care is more than just the quality of their actual care but how they are greeted, talked to, their ability to find and access various services, how engaged they and their family are in their care and decisions-related to their care. This week, I had the privilege to get out on a unit with Mary Jane, our Chief Patient Experience Officer, and one of our physiotherapists to talk about patient experience, what it means and how we all play a role in delivering patient-inspired care.

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