From the first moment I walked through Osler’s doors 10 years ago, I knew there was something very special about this organization. Something told me this is a place where I can grow and learn as a health care leader, where ideas to improve health care are encouraged and acted upon, where individuals value and respect the contributions of one another, and where people are truly committed to making a difference in the lives of patients and families.
My instincts were right. Osler is all these things . . . and so much more.
During the past 10 months, I had the privilege of seeing Osler through a very different lens in my role as interim President and CEO, and it was an incredibly rewarding journey. Here is what I saw:
- A caring, compassionate and solutions-oriented team of staff, physicians and volunteers who stepped up to the plate every time our patient volumes exceeded expectations to make sure that every single patient who came through our doors received the care they needed. The seven leading practices we achieved through Accreditation, are largely due to the efforts of our dedicated frontline teams.
- An exceptional team of volunteers who help in so many ways at Osler to support patients and families and contribute to the patient experience. So often they were the first faces I saw whenever I visited any of our sites, and they played an instrumental role in the successful staff and public tours of Peel Memorial prior to its opening.
- An incredible response from our community, staff, physicians and volunteers in support of Brampton Civic, Etobicoke General, and Peel Memorial, marking a year of unprecedented giving. Having had the opportunity to meet and thank so many of our donors in person, I was touched by the many heartwarming stories people shared of their personal experiences with Osler and their reasons for giving.
- A talented team of clinical and non-clinical leaders, who worked tirelessly to support their teams while addressing unprecedented patient volumes at Brampton Civic and Etobicoke General, preparing for Accreditation and the opening of Peel Memorial Centre for Integrated Health and Wellness, and planning for the expansion and redevelopment of Etobicoke General.
Our accomplishments were many over the past year, as highlighted in the 2016-17 annual report, but it’s the people who were behind those achievements that really struck a chord with me this year. You are the ones who make this place tick. We may all contribute to fulfilling our Vision in different ways, but it is the coming together of our collective efforts that makes what we do possible.
I felt incredibly supported throughout my interim role as President and CEO and can’t thank you enough for everything you have done over the past ten months to help position Osler so strongly for the future. I look forward to continuing to support this great organization in my role as Senior Strategic Advisor, working closely with our new President and CEO, Dr. Brendan Carr, and all of you, as we start thinking about the longer-term strategic priorities that will set a course for our future. We’re in great hands. Let the next chapter begin!