New year, new goals

It might seem a little strange to talk about starting a new year in April but for organizations like Osler, this is when we kick off a brand new fiscal year. We mark this occasion by releasing two important documents that will help guide the work we do for the year ahead – our Annual Business Plan (ABP) and Quality Improvement Plan (QIP).

While we value the continuing work we do in collaboration with our regional partners, this year, we’ve transitioned back to an “Osler only” strategic agenda in our ABP that will focus on four key areas – quality, patient experience, operational excellence and improving access – while building on the successful work we completed as a result of last year’s plan.

In earlier blogs, we highlighted the record patient volumes we’ve experienced over the past year. We expect this trend of higher volumes and more complex patients to become the new normal as our local patient population continues to grow and age. Adopting an Osler-focused approach will help us effectively navigate this increasingly complex and changing environment while targeting our focus on key areas where we can make improvements.

In the midst of these pressures, we’ve had a momentous year marked by some considerable achievements. Here are some of the highlights:

  • We opened the new Peel Memorial Centre for Integrated Health and Wellness and started construction on the new four-storey patient tower and Ancillary Services Building at Etobicoke General Hospital.
  • We received a record seven leading practice designations from Accreditation Canada, which showcased our commitment to quality and patient safety.
  • We launched the MyChartTM online patient portal to give patients easy, secure access to their health information from Osler so they can make more informed choices about their care.
  • We introduced a new Code Stroke protocol that allows clinicians to rapidly assess a suspected stroke at the onset of symptoms and provide treatment for patients in our emergency department (ED), and on our inpatient units.
  • We returned to India as part of our Global Health Program where a clinical team from Osler worked with a number of health care and hospital partners to deliver on-the-ground care, participate in teaching opportunities and learn from providers in Punjab.
  • We were named one of Canada’s Best Diversity Employers for 2017, the fifth straight year we’ve received this honour!

While our ABP this year is Osler-focused, we were pleased to develop a joint QIP with our partners at the Central West Community Care Access Centre and Headwaters Health Care Centre for the third straight year. Our QIP builds on previous quality improvement activities and introduces new ones that will help us continue to deliver safe, effective care that meets our patients’ needs and expectations across the region. Here’s a look at some of the progress we’ve made this year:

  • By working collaboratively to meet the unique needs of patients who no longer need hospital care, we were able to achieve the lowest Alternate Level of Care (ALC) in Ontario for the second year in a row.
  • The five Health Links in the Central West region were successful in completing the most coordinated care plans in Ontario for complex and vulnerable patients.

These achievements are just the tip of the iceberg at Osler. As I reflect on all of the amazing work our teams are doing on the front lines and behind the scenes to serve patients in the community, it makes me incredibly proud. While we have a lot of work ahead of us to manage and excel amid growing patient volumes, I have no doubt that we will be able to share more great news when we release our next ABP and QIP a year from now.


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