Cutting the ribbon at Peel Memorial

We’ve celebrated a number of milestones at Peel Memorial Centre for Integrated Health and Wellness but we recently reached our most momentous one yet. From ground breaking to topping off, substantial completion to last week’s ribbon cutting, we’re thrilled to finally reach the end of our redevelopment journey.

Osler was proud to welcome Premier Kathleen Wynne, Dr. Eric Hoskins, Minister of Health and Long-Term Care and Minister of Finance, Charles Sousa – along with local MPPs, donors and community partners – to celebrate the grand opening of the new Peel Memorial last Wednesday. Following remarks that took us on a journey through the hospital’s long and storied history, our honoured guests gathered in front of the bright and colourful windows in the atrium to officially “cut the ribbon” and open the new outpatient hospital.

To echo many of our speakers, the new Peel Memorial is greatly needed in the community. Our patient volumes are steadily increasing and we recently saw a remarkable 789 combined visits in the emergency departments and Urgent Care Centre (UCC) in  . While the UCC opened a few months ago, we’re already seeing patient daily patient volumes that exceed our targets.

Peel Memorial will work seamlessly with Osler’s two other hospital sites – Brampton Civic and Etobicoke General – so patients can easily move between the three facilities and quickly receive access to care for non-life-threatening illnesses.

Our unique approach to care at Peel Memorial focuses on the treatment of patients who don’t require an overnight stay in hospital and offers an extensive list of specialty and day clinics, as well as health services and programs, needed most in the community. This includes supporting the unique needs of seniors, children, people requiring mental health services and individuals living with chronic conditions like diabetes or asthma.

We are thrilled to celebrate the official grand opening of Peel Memorial, which we know will serve our community well.

Welcoming spring with a record-breaking Holi Gala

Now that warmer weather is here, it’s safe to say that springtime is in full bloom. But two weeks ago when we had our final blast of winter, Osler Foundation welcomed spring a little early, and in colourful fashion, with their fourth annual Holi Gala, presented by Interstate Freight Systems (IFS).

Traditionally, Holi is known as the “festival of colours” in India that marks the arrival of spring and end of winter. At Osler, it’s an opportunity to celebrate and connect with the incredibly diverse community that we serve in Brampton.

This vibrant night brings together the best in traditional and contemporary Indian culture through food, dance and entertainment making it one of my favourite events to attend. More than 850 guests attended the sold out event as well as several dignitaries including Patrick Brown, Ontario’s Leader of the Official Opposition; Linda Jeffrey, Mayor of Brampton; and other MPP’s and City Councillors.

The timing of the event coincided with the latest tour for the Sun Life Financial Osler Global Health Team, where a clinical team from Osler was on the ground working and providing care with health care partners in Punjab, India and Karachi, Pakistan. Osler emergency physician Dr. Gurjit Bajwa, who was part of a previous tour, spoke to the crowd about how these partnerships benefit patients from our two very different, yet deeply connected continents. Learn more about the current team’s experience in their daily blog.

By the end of the night, Holi Gala raised a record breaking $400,000 to support vital programs and services at Etobicoke General Hospital, Brampton Civic Hospital and the new Peel Memorial Centre for Integrated Health and Wellness! Congratulations and thank you to our dedicated Co-Chairs, Dr. Vandana Ahluwalia and Dr. Gurjit Bajwa, the volunteer committee, and the many enthusiastic staff, physicians and sponsors for their support of patient-centred health care delivered in our community and beyond.

In case you missed it, check out the photo gallery from the event!

New year, new goals

It might seem a little strange to talk about starting a new year in April but for organizations like Osler, this is when we kick off a brand new fiscal year. We mark this occasion by releasing two important documents that will help guide the work we do for the year ahead – our Annual Business Plan (ABP) and Quality Improvement Plan (QIP).

While we value the continuing work we do in collaboration with our regional partners, this year, we’ve transitioned back to an “Osler only” strategic agenda in our ABP that will focus on four key areas – quality, patient experience, operational excellence and improving access – while building on the successful work we completed as a result of last year’s plan.

In earlier blogs, we highlighted the record patient volumes we’ve experienced over the past year. We expect this trend of higher volumes and more complex patients to become the new normal as our local patient population continues to grow and age. Adopting an Osler-focused approach will help us effectively navigate this increasingly complex and changing environment while targeting our focus on key areas where we can make improvements.

In the midst of these pressures, we’ve had a momentous year marked by some considerable achievements. Here are some of the highlights:

  • We opened the new Peel Memorial Centre for Integrated Health and Wellness and started construction on the new four-storey patient tower and Ancillary Services Building at Etobicoke General Hospital.
  • We received a record seven leading practice designations from Accreditation Canada, which showcased our commitment to quality and patient safety.
  • We launched the MyChartTM online patient portal to give patients easy, secure access to their health information from Osler so they can make more informed choices about their care.
  • We introduced a new Code Stroke protocol that allows clinicians to rapidly assess a suspected stroke at the onset of symptoms and provide treatment for patients in our emergency department (ED), and on our inpatient units.
  • We returned to India as part of our Global Health Program where a clinical team from Osler worked with a number of health care and hospital partners to deliver on-the-ground care, participate in teaching opportunities and learn from providers in Punjab.
  • We were named one of Canada’s Best Diversity Employers for 2017, the fifth straight year we’ve received this honour!

While our ABP this year is Osler-focused, we were pleased to develop a joint QIP with our partners at the Central West Community Care Access Centre and Headwaters Health Care Centre for the third straight year. Our QIP builds on previous quality improvement activities and introduces new ones that will help us continue to deliver safe, effective care that meets our patients’ needs and expectations across the region. Here’s a look at some of the progress we’ve made this year:

  • By working collaboratively to meet the unique needs of patients who no longer need hospital care, we were able to achieve the lowest Alternate Level of Care (ALC) in Ontario for the second year in a row.
  • The five Health Links in the Central West region were successful in completing the most coordinated care plans in Ontario for complex and vulnerable patients.

These achievements are just the tip of the iceberg at Osler. As I reflect on all of the amazing work our teams are doing on the front lines and behind the scenes to serve patients in the community, it makes me incredibly proud. While we have a lot of work ahead of us to manage and excel amid growing patient volumes, I have no doubt that we will be able to share more great news when we release our next ABP and QIP a year from now.