Leaving Osler ahead by a century

You may not know this about me, but I’m a huge music fan. Earlier this month I had the chance to see one of my favourite bands, The Tragically Hip, take the stage during their final tour. Watching the band play through their catalogue of quintessentially Canadian hits was bittersweet as I knew that this was the end of an era.

While this news is not nearly of the same calibre, many of you have heard that I’ll be leaving Osler this fall. This was not an easy decision to make but it’s the right one.

At Osler, we are committed to providing world-class care closer to home and I’ll have an opportunity to do just that for my own local community in my new role as President and CEO of Lakeridge Health in Oshawa. This move presents an exciting opportunity for me to take the considerable learnings from Osler’s evolution to help create a brand new organization, build a new hospital and improve the health of patients and families in the community my family calls home.

Although this was a very difficult decision, what made it a little bit easier was knowing that Osler is in a great position to continue providing excellent care and services to the community it serves in the Central West. We have an amazing leadership group and wonderful teams throughout Osler that will continue to move forward with the ambitious strategic agenda we have been working so hard to achieve.

In the coming weeks we’re creating a transition plan to set the stage for Joanne Flewwelling, EVP Clinical Services and Chief Nursing Executive, to step into the role of Interim President and CEO. She is a remarkable leader who inspires everyone around her with such Grace, Too (for you Hip fans out there), and her considerable talents will propel Osler to success as we complete Accreditation, open Peel Memorial and expand Etobicoke General. With the strong leadership of Dr. Frank Martino, Dr. Naveed Mohammad and the entire Senior Leadership Team at her side, we can rest assured that Osler is in safe hands.

Osler is incredibly fortunate to have a team of outstanding leaders throughout the organization who are willing to go beyond in times of change.

It’s hard to believe I came to Osler just over six years ago! In that time we’ve dramatically transformed Osler from a community hospital system into a provincial leader in delivering innovative health care. I couldn’t be more proud of our achievements, and this just scratches the surface:

  • Developing our first-ever five year strategic plan, in which you played a critical role;
  • Introducing and expanding clinical programs that are essential to the health of this community;
  • Focusing on the needs of patients and their families to create the best possible experience;
  • Continuing to provide exemplary care in the face of unprecedented volumes; and,
  • Strengthening our administrative and clinical relationships with our system partners.

Together we had the courage to advocate for change to improve our local health care system for patients and their families. It wasn’t always easy but it was our Music at Work :)  Through it all, I’ve enjoyed my time here and will truly miss it.

While I may have been at the helm during this transformational time, our success has been a full team effort including every member of the Osler family – from staff, physicians, and volunteers to our health care partners. We should all be proud of what we’ve achieved together in such a short time to deliver patient-inspired health care without boundaries to everyone who comes through our doors. It has always been a team effort from incredible folks across the entire organization and that won’t change.

Osler is truly a place like none other. I’m confident that with our wonderful team, and holding true to our values, you will continue to do amazing things for patients and families in the Central West region. A final paraphrase of the legendary words of Gord Downie, the work we have all done together to set Osler up for a successful future has put us Ahead by a Century.

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Hugh and Catherine’s 65-year health care journey at Osler

Every day we touch the lives of patients and their families – 24 hours a day, 7 days a week. I believe you can never underestimate the impact of the care you provide regardless of how you help during the patient journey.

A few weeks ago, I received a letter from John Birks, thanking Osler for the wonderful care his parents – Catherine, 95, and Hugh, 99 – have received at Osler hospitals over the past 65 years. John credits his parents’ long life partially to the care they have received at Osler.

Hugh and Catherine have the distinction of being Brampton’s oldest and longest married couple. Throughout their lives, they have been treated at Peel Memorial and Brampton Civic hospitals. From Emergency to Cardiology, Urology to Palliative, Surgery to Intensive Care and many more, John shared stories of the incredible care his family has received.

Both Hugh and Catherine are living well into their 90s. The constant care, dedication, compassion and professionalism provided by the Osler team have no doubt made a difference in their lives. It is always a pleasure to hear about how Osler staff, physicians and volunteers make a difference in the community. As Osler continues to grow and evolve, I know our team will continue to be committed to providing patient-inspired health care without boundaries.

Hugh and Catherine’s story is a testament to the value of providing an excellent patient experience at every point in the health care journey. I’m always in awe of the many compliments we receive about the care provided at Osler hospitals and it proves how our teams come together to bring our Vision to life by ensuring that truly patient-inspired care is at the heart of everything we do.

I hope this story of gratitude continues to remind us how innovative care delivered with compassion from staff, physicians and volunteers plays an essential role in creating a positive patient experience, every day.

On August 20, Hugh and Catherine will celebrate their 71st wedding anniversary. This is an incredible milestone that very few couples reach and I couldn’t be more thrilled for them. On behalf of everyone at Osler, congratulations on your anniversary and we wish you continued health and happiness!

We’re (almost) on the move to Peel Memorial!

This week’s guest blogger is Ann Ford, Joint VP of Facilities, Redevelopment & IT

In just a few short months Osler will receive the keys to our new Peel Memorial Centre for Integrated Health and Wellness (Peel Memorial), setting in motion the final steps towards opening its doors to the community in early 2017!

As we count down to the opening of this brand new facility, construction crews are busy completing all the finishing work and PCL, the contractor, is checking over every inch of the facility to make sure everything is perfect.

While our focus over the last two years has been on construction, we are now turning our attention to ensuring our community is informed about the programs and services that will be offered at Peel Memorial, and educated about the new Urgent Care Centre (slated to open in early 2017) – and when to use it.

We have launched a comprehensive communications/public awareness campaign to help spread this important news. Over the coming months, watch for articles in local papers, videos and photos online and through social media, and information brochures and hand-outs. All these approaches will help you learn more about Peel Memorial and the important role it will play in supporting health and wellness. We’ll also be holding events in late fall and early winter to showcase the new facility – stay tuned for details! In the meantime, watch my Ask Ann video for a peek inside Peel Memorial to see how work is progressing:

Steady progress at Etobicoke General

We broke ground on the new wing  and Ancillary Services Building at Etobicoke General in late June and there’s been plenty of activity onsite ever since. We’re continuing to set the stage for the ongoing construction of these new buildings, which means we’re making temporary changes to parking and traffic flow throughout the site. We want to ensure patients and visitors have safe and easy access to the hospital, so here’s what can be expected from now until late fall:

  • Parking Lot D – Patient and visitor parking will be reduced in the north visitor parking lot. Once the lot is full, patients and visitors will be directed to park in Lot K, located on the east side of the site.
  • Parking Lot K – Additional parking for patients and visitors will be added to Lot K. These additional parking spots will help ease the reduction in parking spaces in Lot D.
  • Pay and display parking – To accommodate these changes, all patient parking will be converted to “pay and display.” The staff lot and on-call lot will remain controlled access.

Signs will be posted on the site to reflect these changes and to help direct patients, visitors, staff, physicians and volunteers, as appropriate.

We are doing everything possible to minimize the impact of these parking changes on patients, visitors, staff, physicians and volunteers and appreciate your patience as we work to accommodate construction as we continue to build Etobicoke General!