I’ve been hearing the phrase “Keep it 100” a lot lately. It’s an expression that embodies what is means to stay true to your values. We use two important tools to help keep Osler 100: our Annual Business Plan (ABP) and Quality Improvement Plan (QIP).
This year we created our first-ever joint ABP with our partners at the Central West Community Care Access Centre (CCAC) and Headwaters Health Care Centre (Headwaters). Over the past two years we’ve been working together to improve the delivery of health care across the Central West region and collaborating on our ABP is the next natural step in our journey.
Our ABP allows us to reflect on our achievements of the past 12 months and outlines where we will focus our energy in the coming year. We’ve aligned our ABP to a set of five common pillars – People, Service Quality, Clinical Quality, Efficiency and Growth – that will guide our work so each organization can achieve their individual strategic and clinical objectives to bring positive change to health care in our region.
The list of our achievements is extensive, so here’s a snapshot of highlights from the past year:
- We’re better supporting the needs of patients and families through our new Emergency Department Patient Experience Program.
- We’re part of a new regional Hospital to Home program that provides better support to patients as they return home after discharge.
- We reached construction milestones by “topping off” at Peel Memorial, bringing us closer to opening our doors in 2017, and naming the team that will build Etobicoke General’s new wing.
- We brought world-class care closer to home by performing our first-ever endovascular aneurysm repair (EVAR) surgery as part Osler’s innovative Vascular and Endovascular Program.
- We lead our first successful mission to India in search of clinical partnerships as part of our Global Health Program.
For the second year in a row, we created a joint QIP with our partners at the Central West CCAC and Headwaters. This plan harmonizes our efforts to improve the quality of care across local and provincial health care systems. Osler staff and physicians have worked incredibly hard over the past year to achieve some excellent results:
- We exceeded our individual Alternate Level of Care (ALC) targets, which helped the Central West LHIN achieve the lowest ALC rate in Ontario – 5.6 per cent compared to the provincial rate of 14.75 per cent.
- We reduced our readmission rates to less than 30 days and maintain a C. Difficile rate of 0.16 per 1000 patients, which is below the target of 0.30 set by the Ministry of Health and Long-Term Care.
- We worked closely with patients and families to shape the care experience through advisory councils, satisfaction surveys throughout the health care journey and thousands of post-discharge phone calls through our regional call centre.
I’m extremely proud of all that we have achieved over the past year and am looking forward to putting the wheels in motion on our new ABP and QIP. I know that at this time next year we’ll have even more great news to share.