Celebrating 100 blog posts (and counting)

I can’t believe that this is my 100th blog post to the community! Over the last 3.5 years I’ve had the privilege of sharing some of Osler’s most remarkable moments with you.


From the launch of our Strategic Plan to showcasing clinical innovations to highlighting our work with health system partners, we’ve had quite the ride and we can only go further from here. While we’ve touched on a number of topics over the years, a few have struck a real chord with readers. Here’s a little flashback to some of the posts that have resonated most with you:

Thank you for reading and sharing your thoughts on the amazing work done by Osler’s staff, physicians and volunteers every single day. I take great pride in sharing these achievements with you and challenging some of the traditional thinking around the delivery of health care in the community.

I’m not the only one who thinks we have a lot to share. On the heels of another busy holiday surge, a crew from CBC recently visited the emergency department (ED) at Brampton Civic to showcase our facility while exploring alternative care options for non-critical patients at Urgent Care Centres in the community.

As one of the busiest EDs in Canada, our teams are constantly working provide patient-inspired care to a high volume of patients in a fast-paced environment while making changes to improve the experience for everyone who receives or provides care.

  • Nurse Practitioners in acute areas of the ED and the addition of more physician hours are helping us to better manage patient volumes, reduce wait times and shorten length of stay.
  • With our community partners at Peel Regional Police, Osler is working to decrease offload times and transfer of accountability for Mental Health patients in the ED so officers can return to the community faster.
  • Displaying wait times at nursing stations in the Ambulatory Treatment Centres (ATC) is helping to improve collaboration and problem solving around patient flow.
  • Our new ED Patient Experience Team is a dedicated resource that offers comfort and enhanced communications to patients, families and visitors waiting for treatment.

While we continue to make improvements to the programs and services provided at Osler, we are looking forward to the opening of Peel Memorial in the not too distant future. This new facility will provide even more care options, including an Urgent Care Centre, for the Brampton community.

A record setting start to 2016

Happy New Year! After spending some quality time with family and friends, I’m ready to start off another exciting year at Osler. I hope you made some special memories with your loved ones this season, too.

While many people slowed down for the holiday season, the pace at Osler was ramping up as we set a new record for patient activity. On December 26, a record 455 patients come to the emergency department (ED) at Brampton Civic. That’s more than any other hospital in Ontario. Etobicoke General was also busy with significant volumes that peaked at 242 patient visits to the ED in a single day.

While the ED is often the first place we feel the surge, impacts are felt throughout the hospital. Our inpatient, diagnostic imaging, laboratory and support service teams – in collaboration with many others – also worked tirelessly to provide an exceptional experience for patients during this busy time.

By the official end of the two week surge period, we provided care to almost 24,000 patients. When we break it down, it looks like this:

Osler holiday surge infographic

High patient volumes are nothing new for us. Even though we are one of the busiest community hospitals in Canada, caring for this exceptionally large volume of patients is no easy feat. The way Osler staff, physicians and volunteers rallied in response should be acknowledged and commended.

In addition to managing the holiday surge, our teams have rallied to support the Syrian refugees arriving in Canada. There has been little impact to Osler from refugees arriving at Toronto Pearson airport but our surge planning ensured that we were ready to provide care to anyone who came through our doors.

I’m also pleased to report that we have received so many donations of winter clothing and personal hygiene items from staff that we are asking you to pause on further contributions at this time. As we take stock of the collected items, donations to support Syrian refugees can be made to United Way of Peel. Some hospital staff have taken donations one step further and fundraised to bring an entire family to Canada – a truly inspiring act of kindness!

The teamwork they displayed during this challenging time was tremendous. Thank you for going beyond to provide patient-inspired care without boundaries. Cheers to a job well done and to a successful new year!