At Osler, the patient experience is at the heart of everything we do. When I hear from patients about their experiences at Brampton Civic and Etobicoke General, it’s clear that this message is taken to heart. I am continuously blown away by the wonderful compliments from patients given to everyone who has been a part of their care.
If I were to include the full list of accolades for our Osler family, you would be scrolling forever! I’ve asked our Patient Relations team to share some recent feedback they’ve received from patients and families who received care at our hospitals. Here is a small sample of compliments from our patients:
If you’ve been around Etobicoke General recently, you’ve likely seen heavy equipment moving the earth in the hydro lands next to the hospital as we improve our facilities in preparation for an exciting future that includes a new four-storey wing and Ancillary Services Building.
Given the increase in activity on site, we felt that is the perfect place to host our Annual General Meeting (AGM) and a celebration of the transformation of Etobicoke General. We’re highlighting our achievements from the past year and marking our redevelopment progress to date as we continue to plan for the future of health care in this community.
You’re invited to join us at Etobicoke General on Monday, June 22 starting at 3:15 p.m. for this exciting event that truly has something for everyone:
- Mark an exciting milestone in the renewal and expansion of Etobicoke General and celebrate the progress made in revitalizing all three of Osler’s hospital sites
- Get an update on our clinical achievements and see how the care provided at Osler is changing the lives of patients
- Learn about how we’re working with our partners to the deliver health care in the community
- Check out our newest mobile app, Osler Outpatient, which takes patients from discharge to being in charge of their care
We’ll also debut our fully digital and interactive Annual Report that highlights our achievements from the past year. We have a lot to say and I hope to see you there!
How do you say ‘thank you’ to someone who has provided you with exceptional care during your most vulnerable moments? Sometimes words and gestures just aren’t enough. That is why Osler Foundation provides many opportunities for patients and families to show their gratitude.
One example is the new Grateful Patient program, which offers patients a special way to say thank you, through their donation, to someone who has made a difference in their care. Each honouree is presented with a special heart-shaped pin and receives a personalized message of thanks telling them of the donation.
One of the best parts of my job as CEO is getting to share the stories of the incredible care our patients receive at Osler. Two such experiences inspired patients to acknowledge their care providers with a Grateful Patient pin:
- Warren Topey came to Etobicoke General for urgent surgery. Thanks to the “understanding, compassion and skill” shown by Dr. John Morrell, he is once again able to live a full life. Warren was able to say a personal ‘thank you’ through a Grateful Patient gift in honour Dr. Morrell.
- Surinder Gill came to Brampton Civic for a routine test when she learned she needed immediate surgery to remove her enlarged appendix, which had a cancerous tumour that was previously undiscovered. The expertise of Dr. Kashif Irshad saved her life and making a Grateful Patient gift in his honour was her way of saying ‘thanks.’
There are other ways to show your support for Osler, like participating in our signature events. Mark your calendars as this summer promises to be one of the most exciting ever for Osler Foundation!
Osler Open: Etobicoke Invitational
The Summit Golf & Country Club – September 14, 2015
One of our most popular events, the Osler Open: Etobicoke Invitational helps drive home support for the redevelopment of Etobicoke General.
Walk ‘n’ Roll for Healthy Kids
Etobicoke General – September 19, 2015
New this year, our inaugural Walk ‘n Roll for Healthy Kids is a 5km walk along the Humber River that will raise funds for children’s services Etobicoke General.
All funds raised at these events will be generously matched as part of our $15M Matching Challenge. It’s an extra incentive to get out and get involved – we hope to see you there!
Every June we celebrate Seniors’ Month at Osler. It’s a small way of honouring those who have contributed so much to our history and community. With lives rich in experience and insight, our eldest patients are precious reminders of years past.
This year’s theme: “It’s Never Too Late!” speaks to the vitality of the seniors’ population and provides a positive outlook on aging. As our seniors live longer, they continue to show us how to age well and go beyond the limits we often attribute to age.
As one of Canada’s largest community hospitals, Osler is in the enviable and challenging position of keeping pace with the health care needs of one of the fastest growing areas in the country. By 2021, the population of seniors aged 65 to 74 years old in our region is expected to grow by 64 per cent and we are committed to ensuring that our programs and services meet the changing needs of this group.
We are proud of the strides we have made to improve the care we provide and the experience seniors and their families have at our hospitals. Osler’s Seniors’ Program has achieved a lot in a short period of time – recently reaching Nurses Improving Care for Healthsystem Elders (NICHE) Exemplar status at Brampton Civic and expanding the NICHE program to Etobicoke General in May! Exemplar status is the highest of four possible program levels attainable, and this accomplishment highlights our ongoing commitment to providing exceptional geriatric services and high-quality programs for older adults.
To honour our seniors throughout the month of June, a variety of events have been planned at Osler to help us learn more about the unique needs of our senior population, our community partners, and our dedicated seniors’ services and programs.
Again this year, Osler has collaborated with Osler Foundation to host the third annual Community Seniors’ Fair – an event that helps raise awareness of community resources that are available for seniors’, their families and caregivers in Peel Region. Funds raised at this year’s event will be used to transform a third room in the Brampton Civic emergency department (ED) into a more senior-friendly space, with features such as non-slip floors, grab bars, and raised toilets.
Each year, this event becomes more popular, which speaks to the growing importance our community places in seniors’ resources. The fair is being held on Sunday June 7 from 11:00 a.m. to 4:00 p.m. at Brampton Soccer Centre. I hope you will join us and spread the word about it with those who you think would benefit from attending.