As the CEO of one of Ontario’s largest community hospital systems, it’s important for me to have a 30,000 foot view of everything that goes on at Osler. However, as we continuously work to enhance the patient experience at Osler, I’ve been focussing on establishing a deeper, more direct connection with the patients and families that we serve.
Our Vision to provide patient-inspired health care without boundaries is at the heart of everything we do at Osler. It’s the inspiration behind Living the Vision, a new initiative that gives me the very rewarding opportunity to meet and to get to know some of the patients that come to Osler for care.
Living the Vision is an opportunity to learn more about our patients as people rather than focusing on the reasons for their stay at Osler. Each month I’m invited to visit a clinical unit to meet with patients and families. It is a way to really connect with those we serve so we can better understand the needs of our community.
It is also an opportunity to learn. I gain valuable insight into how we are meeting the needs of patients and families, and hear first-hand about all of the great work that is going on in the organization. At the end of each visit I always debrief with the staff to share what was heard and discuss any learnings that can help to improve the patient experience.
When patients come to a hospital for care, they aren’t often at their best. I’ve seen how a quick conversation and a simple “how are you doing today?” can immediately brighten their outlook. These small moments of kindness are what people remember most and have the power to change their health care experience.
I hear a lot of stories during my visits, but there is a common thread that runs through each and every one: the wonderful care they are receiving at Osler. It is truly inspiring to see the first-hand impact that our staff, physicians and volunteers have on the experience of patients and families.
Now that you know how I do it, how are you Living the Vision at Osler?
It was a night that many of us won’t soon forget. While there was plenty of excitement during game play between teams led by hockey greats Wendel Clark and Gary Roberts, it was what happened before the puck dropped that got everyone’s attention.
Before the game began one lucky lady was surprised with her own piece of ice. One of Osler’s top notch team members surprised his girlfriend by getting down on one knee to propose at centre ice. Of course, she said yes and the crowd went wild. Congratulations to the happy couple!
This was just one of the memorable moments that happened on Monday night during our Hockey Night for Osler event. Excitement continued to build as the NHL alumni took to the ice with Osler staff, physicians and supporters.
It started off looking like a one-sided game as Team Clark took an early 4-0 lead, but Team Roberts fought back hard during an exciting second period. Both teams battled it out with incredible saves and fast breakaways right up until the final buzzer, with Team Clark taking the 10-7 win. Many thanks to the NHL legends and our own hockey heroes who lace up each year in support of Osler Foundation!
During the second intermission, our own Dr. Asim Masood caught up with his teammate Gary Roberts to get his take on recovering from a major injury and the importance of maintaining a healthy lifestyle.
This year we sold over 1,000 tickets and raised more than $81,000 for Osler Foundation – a new record for this event! What makes this victory even sweeter is the amount raised on Monday night will be generously matched dollar-for-dollar by Orlando Corporation as part of its $15 Million Matching Challenge to support the redevelopment projects at Osler’s three hospitals.
Events like this would not be possible without the support of a winning team. From sponsors and donors to Osler and Foundation staff, physicians and volunteers – thank you for organizing yet another fantastic evening!
Relive the excitement or see it for the first time – check out photo highlights from Monday night!