On the Road to a Nationally-Recognized Centre of Excellence

Over the next five years, Osler will create a nationally-recognized centre of excellence focused on the patient experience. In my last blog post, I wrote about how we are taking steps to achieve that ambitious goal, focusing on new thinking, fresh approaches and innovative models.

Part of this new thinking and approach includes working with global leaders in the field to help us better understand and learn from our patients, and then apply that knowledge to improve their experience.

Jason Wolf, President of The Beryl Institute has just posted an article about his visit to Osler on June 19. Through his observations, he paints a very powerful picture of a team dedicated to delivering patient-inspired care without boundaries. It is humbling and gratifying to say the least. It is also a testament to the dedicated efforts of the entire Osler community – staff, physicians and volunteers.

While Jason’s article is validating, we also know that we need to continue to move ahead to achieve our goals. We are looking forward to collaborating with patient experience innovators like The Beryl Institute in the time ahead, and we will continue to share what we learn with you, as well as our patients, our health care community, and our peers around the world.

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Shaping the patient experience

We’ve made important inroads on our journey to better understand and learn from the patient experience. From our call centre and ED iPad surveys to our Patient Experience Summit, Patient Experience Advisory Team and True North initiative, we are creating ways to not only connect with patients and their families, but to listen, learn and act in real-time to provide patient-inspired care for our community.

Over the next five years we are focused on transforming health care in our region. Part of this transformation will be in the form of the redevelopment of the new Peel Memorial Centre for Integrated Health and Wellness and Etobicoke General Hospital; some of it entails new thinking and approaches to clinical services and programs and greater collaboration with health care partners. But the biggest shift we can expect is in our ability to further enhance and evolve the patient experience.

A new friend to Osler and strong advocate for the patient’s voice in health care is Jason Wolf, President of The Beryl Institute. On June 19, Jason visited Osler to speak during our Strategic Plan launch and tour both hospital sites to learn more about the great work we are doing to help enhance the patient experience. A recognized expert and patient champion, Jason blogs regularly on the topic.

During his presentation at our Strategic Plan launch, Jason incorporated humour, storytelling and a global perspective in sharing the importance of providing patient-inspired care. Jason’s speech is at the 6:01 mark.

Jason plans to provide a more in-depth look at our patient experience initiatives – along with some photos – in an article as part of his ‘On the Road’ series. We’ll share that article with you once it has been posted.

Surges, STEMI and Summertime

While many of us were celebrating the Canada Day long weekend with family and friends, members of our Osler family were working hard, taking care of our community.

Long weekends are known to be among the busiest times for our Emergency Departments (EDs) in particular. This past weekend was no exception with over 1,700 patient visits to both EDs between last Saturday and the holiday Monday.

Our EDs aren’t the only departments managing additional volumes. In our Cardiology department, we have recently expanded our ST-Elevation Myocardial Infarction or ‘Code STEMI’ coverage for patients requiring Percutaneous Coronary Intervention (PCI), making it available around-the-clock. Before this service was expanded, patients requiring after-hours code STEMI service were brought to Trillium Health Partners’ hospitals.

For patients experiencing a heart attack due to blocked arteries, timely access to PCI treatment can be a matter of life and death. Guidelines recommend these patients receive the treatment within 90 minutes of presenting at an ED. The move to continuous service means that treatment can be started approximately 30 minutes sooner, and closer to home. This is great news for patients and families in our community.

Our STEMI volumes continue to increase steadily, with more than 75 cases since April 1. This places us in the ranks of other large regional STEMI programs in the GTA.

Currently, both Peel and Toronto EMS services are participating in our 24/7 program, with other EMS services in our LHIN slated to join soon.

I’m excited by our growth and we’ll continue to adapt our services according to the unique needs of our community.

Reaching another Important Milestone in our Peel Redevelopment Journey

It has been a big and busy couple of weeks here at Osler. Coming off of our Annual General Meeting, Strategic Plan launch and Staff Appreciation events, we had the honour of hosting a number of government officials at our Peel Memorial site in Brampton where the Honourable Deb Matthews, Ontario Minister of Health and Long-Term  made an exciting announcement about the new Peel Memorial Centre for Integrated Health and Wellness.

Minister Matthews announced that together with Infrastructure Ontario (IO), we’ve released a Request for Proposals to the three teams short-listed to design, build, finance and maintain the new Peel Memorial.

The Minister – joined by The Honourable Linda Jeffrey (Minister of Municipal Affairs and Housing and MPP Brampton-Springdale), Vic Dhillon (MPP Brampton West) and Her Worship, Brampton Mayor Susan Fennell – also unveiled new signage for the Peel site during the event. The new signs speak to the province’s commitment to Osler’s redevelopment project, and to the future of health care in the community.

These milestones mark another important step forward in our journey toward the new Peel Memorial. This new state-of-the-art facility will help support the growing health needs of this community. Construction is slated for Spring 2014 – we’ll update you with our progress along the way!

Speaking of milestones, Etobicoke General has also reached an important one this week with the submission of Osler’s Functional Program to the Ministry of Health and Long-Term Care. This process outlines the scope of the project as it relates to hospital programs and services, space requirements, staffing assumptions, key architectural and environmental features, and equipment in the new four-storey wing.