When people come to the Emergency Department (ED) they want to receive care as quickly as possible. That is our goal at Osler and we are constantly refining and fine-tuning how we do things throughout the hospital to make sure patients receive the best care in the timeliest way.
Every day about 600 people come through the doors of our two EDs seeking treatment and care and Osler’s staff responds by ensuring that every patient gets the best care possible. It takes an incredible amount of teamwork and coordination to move patients both through the ED and to other areas of the hospital, when needed.
Based on numbers we are doing as well as, or better than other hospitals in Ontario. This past Thanksgiving weekend, we saw 1,506 people in our EDs, and we performed on par with, or better than, the provincial average in every area with a target, including wait times and discharges.
Nine out of 10 patients with minor conditions received treatment within the provincial target of four hours or less. We have consistently been better than the provincial target for a number of months, and to improve the length of time from registration to discharge in the ED, we increased the amount of physician coverage in September.
We are also asking patients and families about their experience while in the ED. We receive feedback from about 1,000 people a month through these surveys. This information is shared with our front line teams delivering care so that we can make any adjustments necessary to improve service.
We’re also conducting surveys with ED patients upon discharge. This feedback gets shared with our front-line staff in real time so that we know what our patients want and we can make changes quickly and respond to what matters most to you.
I always point people to the ED video we created earlier this year. It’s a great way to familiarize people with the ED so they understand what happens there on a typical day.
Service excellence is a priority for Osler. I’m proud of the way we’ve been making progress and I look forward to continuing to improve and enhance our services in the time to come.