Opening our communication channels

At Osler, we believe in open communication and in developing clear channels that encourage feedback from our community. Over the last few years, we’ve started to develop different formats to keep you involved and informed, from our Community Update to our electronic newsletter, Inside Osler

We’ve also had face-to-face opportunities to connect, including community town halls and, most recently, the Annual General Meeting, which gave us a chance to review the hospital’s progress, and express our thanks to the hospital’s community.

During the Annual General Meeting last week, we launched our latest Annual Report.  Not only do we talk about the hospital’s performance, we’ve also included patient stories and videos to reach out to you in as many mediums as we can.  

The videos are as real as you can get. They are unscripted, touching, and genuine. They’re the kinds of stories that propel and motivate us to keep reaching for new heights in service excellence.

This blog adds a new dimension to our existing communication channels: your voice.

As President and CEO of a hospital, I’m in the unique position of connecting the dots.  Our hospital is like a living, breathing system, and every person has a role to play in making sure we function smoothly as one to reach our goal: To deliver safe and compassionate care to everyone in our growing and diverse community.

We’ve started this blog with the hopes of being able to connect you with the inner workings of our hospital.  We’d like to share the stories that unfold within our walls. Maybe you’ll learn something new about us.  Maybe you’ll develop a different perspective. 

And we want to hear what you have to say. If you have a comment, or a reaction, let us know.  All we ask is that you follow the rules of the blog and keep it respectful.

This is a new foray into an exciting world that we haven’t tapped into yet, so bear with me as I learn the ins and outs of blogging.

I’m excited to start this new journey with everyone. I already have some ideas for my next few posts. Are there any topics that you’d like to read about? 

Advertisements