This week’s guest blogger is Joanne Flewwelling, EVP Clinical Services and Chief Nursing Executive
In an ever-changing health care landscape, how does Osler plan for success? Two key tools are our Annual Business Plan (ABP) and Quality Improvement Plan (QIP), which allows us to take stock of our achievements over the last 12 months and highlight areas where we need to focus our efforts as we chart the course for the year ahead.
Our ABP outlines where we will focus our energy in the coming year as we work toward achieving our five-year Strategic Plan. Over the last 12 months we made tremendous progress in aligning our goals with those of our partners across the region to have a positive influence on the patient experience. Through our Strategic Partnership Committee that explores opportunities to work together and looking at our corporate planning through a regional lens will set us on a road to ensuring patients get the care they need, where and when they need it across our region.
In 2015-16 we will continue to build these good works by focusing on enhancing the patient experience in the ED, creating growth and sustainability opportunities for health care in our community, and supporting the efficient delivery of timely health care services through regional planning.
We can’t look to the future without reflecting on the past year, which was transformational for so many reasons. Our list of achievements is extensive, so here are five key highlights that define our spectacular year:
- Together with the Central West Community Care Access Centre (CCAC) and Headwaters Health Care Centre (Headwaters), we created the first regional cross-sector health care partnership in Ontario
- We expanded our specialized services with a new Musculoskeletal (MSK) Program and Centre of Excellence, and innovative Breast Program
- We increased our surgical capacity at Brampton Civic with a new operating room
- We opened outpatient Palliative Care Clinics at both sites to provide better access to services and support that will enable patients to remain in their own homes while receiving care
- We made great progress on redevelopments with the start of construction of the new Peel Memorial while planning for the expansion and renewal of Etobicoke General
We also aligned our annual QIP with our partners at the Central West CCAC and Headwaters to collectively improve the quality and safety of health care across the region. There are seven priority indicators in the QIP to measure the quality of health care delivery and every hospital in Ontario works toward “maintaining” or “improving” these targets. Osler staff and physicians worked incredibly hard over the past year to achieve three “maintain” targets:
- Our financial performance designated us as a “top performer” by Health Quality Ontario (HQO)
- Our number of Alternate Level of Care (ALC) days is below the provincial average
- Our rate of C. difficile infections was less than provincial target for the entire year
While there is room for improvement, these benchmarks are a clear sign that we are well-positioned relative to our hospital peers. We will also continue to work with our regional partners to achieve shared targets.
Osler staff and physicians are the driving force behind many of our achievements, but volunteers also play a vital role in shaping the health care experience at Osler. During National Volunteer Week, please join me in celebrating the incredible team of 1,000+ volunteers who go beyond every single day to support patient-inspired health care beyond boundaries at Osler!