Every day we touch the lives of patients and their families – 24 hours a day, 7 days a week. I believe you can never underestimate the impact of the care you provide regardless of how you help during the patient journey.
A few weeks ago, I received a letter from John Birks, thanking Osler for the wonderful care his parents – Catherine, 95, and Hugh, 99 – have received at Osler hospitals over the past 65 years. John credits his parents’ long life partially to the care they have received at Osler.
Hugh and Catherine have the distinction of being Brampton’s oldest and longest married couple. Throughout their lives, they have been treated at Peel Memorial and Brampton Civic hospitals. From Emergency to Cardiology, Urology to Palliative, Surgery to Intensive Care and many more, John shared stories of the incredible care his family has received.
Both Hugh and Catherine are living well into their 90s. The constant care, dedication, compassion and professionalism provided by the Osler team have no doubt made a difference in their lives. It is always a pleasure to hear about how Osler staff, physicians and volunteers make a difference in the community. As Osler continues to grow and evolve, I know our team will continue to be committed to providing patient-inspired health care without boundaries.
Hugh and Catherine’s story is a testament to the value of providing an excellent patient experience at every point in the health care journey. I’m always in awe of the many compliments we receive about the care provided at Osler hospitals and it proves how our teams come together to bring our Vision to life by ensuring that truly patient-inspired care is at the heart of everything we do.
I hope this story of gratitude continues to remind us how innovative care delivered with compassion from staff, physicians and volunteers plays an essential role in creating a positive patient experience, every day.
On August 20, Hugh and Catherine will celebrate their 71st wedding anniversary. This is an incredible milestone that very few couples reach and I couldn’t be more thrilled for them. On behalf of everyone at Osler, congratulations on your anniversary and we wish you continued health and happiness!