On April 1, hospitals across Ontario posted their annual Quality Improvement Plans (QIP) outlining the areas that a hospital will focus on to improve the quality of care that patients receive. A QIP fulfills the reporting requirements of the Excellent Care for All Act and includes specific improvement targets that hospitals can use to ensure overall accountability.
Osler’s 2014-15 QIP helps us to focus our efforts and communicate our improvement goals to the public. It’s one part of our overall quality plan and plays an important role in ensuring we deliver innovative, patient-inspired care in a safe environment.
While our targets are set high, we take continuous quality improvement seriously. Looking at the progress report for last year’s QIP, we’ve met more than 50 per cent of our targets while others remain a challenge. We will continue to work with our partners, staff and physicians to improve on those more indicators in the future. The final results of the 2012-13 QIP won’t be reported until data from Q4 has been calculated.
In the year ahead, we will focus on seven areas of opportunity that are most meaningful to patients and their families. The results of our improvement efforts this year will mean:
- Asking for patient feedback and immediately sharing the results with clinical teams in order to better serve the needs of Osler patients;
- Using technology and improving communication between clinicians to reduce the wait time for patients waiting to be transferred to inpatient beds from the emergency departments;
- Reducing the risk of patients getting an infection; and,
- Working with community health care partners to reduce avoidable emergency department visits and overnight hospital stays by providing access to more scheduled outpatient and virtual visits.
We’re already making strides to achieve these ambitious quality improvement goals. For example, sharing patient feedback in daily performance huddles on the units enables clinical staff to evaluate how they are doing and determine where they can make changes to improve patient care.
Building on our Strategic Plan, the QIP supports Osler’s continued efforts to improve our delivery of safe, accessible quality care to the communities we serve.